The order states:
"That Utilities subject to this Commission’s jurisdiction shall refrain immediately from terminating any residential customer’s gas or electric service for delinquent payment or outstanding balances, until the Commission directs otherwise...The parties shall appear before the Commission to discuss the results of the Work Group on Tuesday, April 7, 2009 at 10 a.m. at the Commission."Normally, customers in arrears are given a grace period during the winter, then face shut-off April 1. The commission's action delays that deadline until further notice. The PSC directed the state's utility companies to submit a plan by April 1 for offering customers payment plans to spread out their debt before they are issued shut-off notices. About 84,000 BGE customers and 43,000 Maryland customers of Pepco had faced shut-offs starting April 1, according to the Public Service Commission. The PSC sent Notices to each utility to submit: data or information addressing arrearage and uncollectible balances; collection and termination practices; the number of complaints the Utility has received about higher than normal utility bills; the steps taken to investigate and respond to the complaints; and the reasons for the spikes in energy bills.
Utility officials are blaming the increases on cold weather, a longer billing cycle, a practice of estimating bills, and higher commodity prices for natural gas and electricity. They also said customers are using more high-tech gadgets. AAEA believes the rate increases that are 'kicking in' to make up for botched deregulation are also responsible for the increased utility bills. It will only get worse as the increases are spread out over three years. This was a very big issue during the last gubernatoral campaign. (Wash Post, 3/12/09)